Frequently Asked Questions

General Questions

  1. What types of digital products do you offer?
    • We offer a variety of digital products including PNG Mug Wrap Designs, Digital Notebooks and Digital Kits
  2. How do I purchase a digital product?
    • You can purchase digital products by adding them to your cart and completing the checkout process. Upon successful payment, you will receive a download link via email.
  3. Can I use your digital products for commercial purposes?
    • Our products are licensed for personal and commercial use on physical products. However, you may not resell, redistribute, or share the digital product in any form.

Payment and Download

  1. What payment methods do you accept?
    • We accept major credit cards, PayPal, and other secure payment methods as indicated at checkout.
  2. How will I receive my purchased digital products?
    • After completing your purchase, you will receive an email with a download link to access your digital products.
  3. What should I do if I have trouble downloading my purchase?
    • If you encounter any issues downloading your product, please contact us at sublimedesignshub.com for assistance. Alternatively, send us a WhatsApp message on 0034692923054.

Product Usage

  1. Can I print the digital products?
    • Yes, you can print our digital products for personal and commercial use. 
  2. What software do I need to use the digital products?
    • Our products are compatible with a variety of software programs. For PNG files, you can use any image editing software. For digital planners and notebooks, PDF readers or note-taking apps are recommended.
  3. Can I customize the digital products?
    • Customization depends on the product. Some products may be editable, while others are provided as-is. Please refer to the product description for details.

Returns and Refunds

  1. Do you accept returns or offer refunds?
    • Due to the nature of digital products, all sales are final, and we do not accept returns or offer refunds. Please review our [Return and Refund Policy](link to your policy) for more information.
  2. What if I receive a corrupted file or the wrong product?
    • If you receive a corrupted file or the wrong product, please contact us immediately at sublimedesignshub@gmail.com or WhatsApp 0034692923054, and we will resolve the issue promptly.

Licensing and Rights

  1. Do I own the digital product after purchase?
    • You have the right to use the digital product as specified in the license agreement, but you do not own the intellectual property rights to the product.
  2. Can I share the digital products with others?
    • No, sharing or redistributing our digital products is not allowed under our licensing agreement. Each purchase is for individual use only.

Custom Orders

  1. Do you accept custom design requests?
    • We may be able to accommodate custom design requests. Please contact us with your specific needs, and we will discuss the possibilities.

Miscellaneous

  1. How can I stay updated on new products and offers?
    • You can subscribe to our newsletter or follow us on social media to stay updated on new products and special offers.
  2. Do you offer any discounts for bulk purchases?
    • For information on discounts and bulk purchases, please contact us directly at sublimedesignshub@gmail.com.